Terms & Conditions

These Terms & Conditions ("Terms") are between you and Ishtiga.com ("Ishtiga", "we", "us"), the seller and operator of the Ishtiga service. By creating an account or continuing to use the service, you agree to these Terms. If you use Ishtiga on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" refers to that organisation. If you are an individual, you confirm you are of legal age to enter a contract.

Ishtiga is a business knowledge assistant: you upload documents and connect websites, and Ishtiga answers questions from that content with cited sources, for your team and for visitors to your website through an embeddable chat widget. We grant you a limited, non-exclusive, non-transferable right to use the service within the limits of your selected plan.

We do not guarantee that the service will be uninterrupted or error-free, and we may change or withdraw features with reasonable notice where practical.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms) together with our Refund Policy. Subscriptions renew automatically at the selected monthly or annual interval until cancelled. Plan changes take effect as described on the pricing page; usage allowances reset monthly.

You must provide accurate information and keep it up to date, keep your sign-in credentials confidential, and take responsibility for activity under your account.

You retain ownership of the documents, website content, and other material you upload ("your content"). You grant us a limited licence to host and process your content solely to provide the service to you. You confirm you have the rights to any content you upload.

You must not misuse the service. In particular, you must not:

• use the service for anything unlawful, fraudulent, or to send spam;
• infringe intellectual property or privacy rights, or upload content you have no right to use;
• interfere with the service's security or infrastructure, including introducing malware, probing or scanning systems, or scraping the service;
• reverse engineer the service, resell or redistribute it, or circumvent plan limits or technical restrictions;
• use the AI features to generate illegal content, deepfakes, hate speech, or malware, or to attempt to bypass the model's safeguards.

Answers are generated by AI from your content and may be inaccurate or incomplete. You are responsible for the questions you ask, how you use the answers, and for verifying important answers against the cited sources. Ishtiga is not a substitute for regulated professional advice (legal, medical, financial, or similar) without appropriate human oversight.

As between you and us, you may use the answers the service generates from your content for your business purposes. We may remove or restrict content, refuse or filter outputs, and suspend accounts that breach these Terms. Rights holders who believe content on the service infringes their rights can contact us at support@ishtiga.com; repeated infringement may lead to termination.

We retain all ownership of the service and its intellectual property, including the software, documentation, and Ishtiga branding. These Terms do not transfer any of that ownership to you.

We may suspend or terminate your access if you materially breach these Terms, fail to pay, create a security or fraud risk, or repeatedly or seriously violate these Terms. When access ends, your right to use the service stops; you may request an export of your content within 30 days of termination, after which we may delete it.

To the fullest extent permitted by law, the service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, we are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Our aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing in these Terms excludes liability for fraud, death, or personal injury where the law does not allow it.

You indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these Terms.

These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have exclusive jurisdiction, unless mandatory local law gives you other rights. You may not assign these Terms without our consent; we may assign them in connection with a merger or acquisition. We are not responsible for delays or failures caused by events beyond our reasonable control. If any part of these Terms is unenforceable, the rest remains in effect.

Questions about these Terms: support@ishtiga.com.